New and Improved Paw Pass Mobile Pay Application

November 21, 2024

We are excited to announce that a new and improved LYNX® Paw Pass mobile app by Genfare and farebox will be available starting Nov. 18!

If you’ve been using the previous version of the LYNX PawPass app by Transportation Technology Partners, you’ll need to uninstall it and download the new version from the App Store or Google Play. DO NOT uninstall the old app if you still have passes to use. You’ll be able to keep your login name, but you’ll need to reset your password. Simply select “forgot password” to get started.

After Nov. 30, you won’t be able to purchase tickets through the old app. But don’t worry—if you have passes or stored value in the current app, you can still use them until Jan. 25, 2025. Please note that tickets purchased in the old app cannot be transferred to the new app.

The new LYNX® Paw Pass app by Genfare offers a fresh new look, along with helpful features like trip planning and real-time bus arrival tracking. To pay your fare, simply scan the QR code on the app at the farebox scanner—no need for operators to manually validate mobile tickets anymore. If you’re using a reduced fare, don’t forget to show your LYNX-issued ID.

One exciting addition is the new "Tap to Pay" feature, allowing you to purchase a single-ride fare directly using a credit or debit card right at the farebox. You can also use wearables like smartwatches and other devices with this feature for even more convenience.

In addition to the new Paw Pass app, don’t forget about our other helpful LYNX apps—Rides on Demand for NeighborLink bookings and LYNX® See&Say for security and safety reporting.

We can’t wait for you to try the new app!

If you have any questions, please reach out to our Customer Service team at (407) 841-5969.